Request a return

Return Cost: €19.90 per Package

If you wish to return goods, please proceed as follows:

1. Enter your customer number / ID or business email address.

2. Provide the corresponding order number to enable accurate processing.

Important:
In case of a return due to a defect or damage, please contact our customer service team in advance before initiating the return process. You can reach us by email at b2b.benuta.com or via our contact form.

Our return guidelines are as follows:

• Returns are accepted within 60 days.
• Claims must be reported within 5 days of receipt.
• Only returns or claims submitted within these timeframes will be reviewed.