FAQ – Frequently Asked Questions
B2B guidelines
You can easily integrate our product range into your shop using a CSV file.
For more information or to receive the CSV file, please contact us at: b2b@benuta.com
You are eligible to register on our B2B website if you are a business entity and can provide valid documentation:
- EU Member States
A valid VAT identification number (VAT ID) is required.
You can verify your VAT ID here. - Germany
A valid legal notice (Impressum) or an extract from the commercial register is sufficient. - Switzerland
An extract from the commercial register is required. - United Kingdom (UK)
Please provide your Certificate of VAT Registration.
Note: We serve B2B customers only. Your company details will be reviewed before access is granted.
Ordering
Sign up to access exclusive pricing and tailored corporate solutions — with expert support every step of the way.
Register now and take your business to the next level.
Visit "Become part of benuta business".
Yes! You can easily order high-quality rug samples directly from our website. This lets you check material, texture, and quality before placing a larger order.
Please note that samples are only available for selected items.
If you're interested in a sample for a different product, feel free to contact us at: b2b@benuta.com
No, there’s no minimum order value — you’re free to order exactly what you need, when you need it. To maintain a smooth cooperation and make sure everything stays available, we kindly ask for at least 4 orders per year.
We truly value our partners and believe that we grow together.
If you already have an account, you can easily view and manage your orders on the benuta platform by clicking the person icon at the top of the page and selecting "Orders" from the menu.
In the order history section, you’ll find detailed information about all your previous purchases.
Simply log in to your benuta B2B account anytime to stay up to date on the status of your orders.
Shipping & Return
If you already have an account, you can sign in and visit “Orders” to easily track the shipment status of each order.
You will also receive tracking information at the email address registered in your account.
Please note that returns are generally not customary in the B2B sector.
To support our partners, we also offer a return service for a fee of 19,90€.
Our return guidelines are as follows:
- Returns are accepted within 60 days.
- Claims must be reported within 5 days of receipt.
- Only returns or claims submitted within these timeframes will be reviewed.
If you would like to initiate a return, please visit our returns page for further instructions.
There, you’ll find the option to return items along with step-by-step instructions.
We’re sorry if you received a defective or damaged item — this should not happen, and we apologize for the inconvenience.Of course, we will cover the return costs in such cases.
Please contact us either by email at b2b.benuta.com or via the contact form on our website.
Make sure to include a photo of the defect along with the product label.
